Refund policy

At Vichitra, we take immense pride in the craftsmanship, elegance, and quality of every saree we deliver. We endeavour to ensure that each transaction is as seamless and delightful as the sarees themselves. Should you find yourself less than fully satisfied with your purchase, our refined and transparent return policy is here to assist you.

 

When Return or Exchanges are Applicable

We accept returns and exchanges under the following circumstances:

  • The product delivered is inaccurate, i.e., it does not match the item in the order confirmation email.
  • The product delivered is damaged upon receipt.

In all such cases, the product being returned must be in its original, unused condition with all tags intact.

 

The Process

If your purchase meets the criteria for a return or exchange, kindly contact our customer care team within 24 hours of delivery at contact@vichitrasarees.com with the following details:

  • Your Name
  • Order Number
  • Reason for return (including images in the case of defective or incorrect items)

Our Quality Check team will carefully assess your request. Once verified, our customer service team will reach out to you to proceed with the next steps.

 

Resolution

Upon receipt of the returned item, our team will inspect it to determine its eligibility for replacement. If approved, we will:

  • Replace the item (subject to availability), or
  • Issue a store credit coupon equivalent to the value of the returned item. This coupon will be valid for 180 days and can be used for future purchases.

In the event the item is deemed ineligible for return, we will ship it back to you.

 

Timeline

Processing and closing of an exchange request may take up to 10 business days from receipt of the returned item.

 

Important Notes
  • Returns or exchanges will not be entertained for items purchased from third-party websites or retail stores.
  • Customized or personalized items are non-returnable and non-exchangeable.
  • Kindly note that sarees ordered with the Fall and Pico service are not eligible for returns or exchanges, as the finishing is customised on request. For any assistance, please contact us at contact@vichitrasarees.com and our team will be happy to help.

Every saree at Vichitra tells a story of artistry and tradition. We thank you for being a part of this legacy and appreciate your understanding of our policies.